For over 30 years, DIS has been providing leading edge IT services to their customers. The wealth of experience possessed by DIS translates to an established track record of delivering the best possible customer solution. Projects have encompassed diverse business sectors including retail, education manufacturing, Government and many more.
DIS specialises in cabling infrastructure, Cisco Networking Solutions, Microsoft Server & Desktop Solutions and IP Security & Communications (including wireless, security, VPN, voice and IP communications).
The continued success of DIS stems from consistent project delivery which yields a high standard of customer satisfaction. This professional approach permeates through the Design, Project Management, Installation and After Sales Support phases of the customer journey. Their loyal network of customers continues to call upon the services of DIS year on year.
DIS is always looking at how they can make their business processes more efficient in order to deliver even higher levels of customer service. Their initial project to use Formation Software to speed up the completion of site surveys and quotations was extremely successful. Integrating the software made a previously time-consuming process, involving complex sites and systems, much easier.
DIS’ customers require an assessment of what and where equipment will be installed. All health and safety risks need to be documented, as well as having methods and proof that they have been mitigated. This task was traditionally managed using paper-based site plans, 100’s of photographs and pages of detailed notes. Once back at the office this information needed to be compiled and typed up manually, alongside risk assessments and method statements.
Formation Software revolutionised this process, which is now completed digitally on an Android tablet. All site plans are loaded into the software and can be marked up on device with digital photos and site notes. Using a simple digital form all data capture requirements can be completed. The completed information is sent back in real time to the Formation Management Studio in the office to prepare Technical Survey Reports, Risk Assessments and Method Statements for customers.
Formation Software saves an average of 0.5 days admin time for each Technical Consultant which is a dramatic saving over the course of a year. Subsequently, this saved on recruitment cost as DIS’ existing staff had more time to cope with increasing customer demand.
DIS chose to implement the Professional version of Formation Software. Initially, it was used by Technical Consultants to improve the processing of Technical Site Surveys. Subsequently, Formation has been rolled out to the other areas of the business. Utilising the power and flexibility of Formation Software, DIS achieved a return on their investment within a matter of months. The levels of savings generated for DIS has been demonstrated as Formation has been deployed into other areas of the business.
Following the success of our initial pilot, Formation Software is now also being used by DIS' engineers. Lead Engineers can now access site plans and photos on a tablet, which puts the information they need for each job at their fingertips. It allows them to take photographs on device as proof that procedures have been followed correctly. The e-signature tool is a fantastic benefit to enable customer consent to be gathered on device. Completed jobs are passed instantly to the back office system so that DIS' accounts team can process the data much more quickly.
Matthew Foster, Project Director
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